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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christian G.

September 4, 2025

5  out of  5
rating by Christian G.
"Shannon was very helpful in getting my new policy set up. They explained everything clearly for a new policy holder such as myself and made the process effortless. Highly recommend!"
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Cathy Costianes

August 29, 2025

5  out of  5
rating by Cathy Costianes
"The office of Tracy Murr in Prescott, Az . Has always been friendly, efficient, timely, and very dependable! We have been With this agency for over 20 years. I would highly recommend this agents and her complete team."
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Tracy Remmer

August 25, 2025

5  out of  5
rating by Tracy Remmer
"Shannon was amazing to work with! Followed up quickly & beat multiple different insurance agencies on my home owners insurance by a landslide! She made everything so easy to switch over my home owners & car insurance. Highly recommend this office 😃"
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Shanna Saunders

August 23, 2025

5  out of  5
rating by Shanna Saunders
"Brooke is amazing about getting back to me quickly if I have questions and staying ahead of any issues. She always goes above and beyond. Highly recommend this office!"
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Carol Lark

August 20, 2025

5  out of  5
rating by Carol Lark
"Shannon was very responsive and helpful in going over policy details."
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Jackie Seiersen

August 15, 2025

5  out of  5
rating by Jackie Seiersen
"Brooke reached out to me a couple of weeks ago to talk about my insurance coverage. I had a bunch of questions for her and she ended up needing to get back to me. She did follow up with me and had all the answers to my questions. She was very patient, understanding and kind throughout the whole process."
We responded:
"Thank you, Jackie, for sharing your experience with our office. It's great to hear that Brooke was able to answer your questions efficiently. We appreciate your business! "
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Jason Kent

August 15, 2025

5  out of  5
rating by Jason Kent
"Goes above and beyond for my business and personal insurance policies to make sure I have the right coverage at the right price"
We responded:
"Thank you, Jason, for your 5 star review! We appreciate taking care of your business! "
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Andrea Schmidlin

August 14, 2025

5  out of  5
rating by Andrea Schmidlin
"Working with Brooke Logan at the agency. She helped us save money switching our home and auto insurance to Sate Farm. Brooke has been very thorough and has followed up to make sure everything has been completed with our new policies. Great customer service!"
We responded:
"Thank you, Andrea, for your feedback! It's great to hear that Brooke was able to save you money on your insurance and assist you with your policies. We appreciate your feedback and business!"
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Gigi Bronstrup

August 13, 2025

5  out of  5
rating by Gigi Bronstrup
"Great experience, Tracy and her staff are knowledgeable and helpful. Process of getting my homeowners and auto insurance took less that 30 minutes and I save a lot of money. Would highly recommend giving them a call for a quote."
We responded:
"Thanks, Gigi, for your 5 star review! We are thankful that you gave us an opportunity to save you some money and assist you with your insurance! "
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Brian Moore

August 13, 2025

5  out of  5
rating by Brian Moore
"Tracy Murr's office, Shannon Ballard specifically, was fantastic! When we received our renewal cost from our former insurance company, our rates went up enough that it was time to shop. State Farm's auto and homeowner's quotes, with equal coverage, turned out to be $2000+ less. Shannon was extremely responsive, followed up, and made our decision to switch very easy. Thank you Shannon."
We responded:
"Thank you, Brian, for your review. We are thrilled to hear that Shannon was able to assist you with your insurance and save you some money. We appreciate your business! "
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Amber Hood

August 12, 2025

5  out of  5
rating by Amber Hood
"Kasey @ Tracy Muir's office was a tremendous help with our recent claim. She was quick in responding and got us all the answers we needed. Thanks so much!"
We responded:
"Thank you, Amber, for your 5 star review. We're happy to hear that Kasey was able to assist you with your claim. We appreciate your business! "
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Jake Moffat

July 31, 2025

5  out of  5
rating by Jake Moffat
"Been insured with this group for over 15 years. The ladies are always extremely helpful and customer service is top notch!"
We responded:
"Thank you, Jake, for your review! We have really enjoyed working with you for many years! Thanks for letting us take care of your insurance needs!"
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Aric Stewart

July 31, 2025

5  out of  5
rating by Aric Stewart
"I’ve worked with TM-SF office for almost two decades. Great team work with the staff and excellent customer service. Julie Hintt went above and beyond for me in finding a glass repair company that could find the specialty glass for an older vehicle of mine—kudos to her and the team!"
We responded:
"Thank you for the great 5 star review, Aric! We value you and your business here at the Tracy Murr State Farm Agency! Thank you for letting us take care of you! "
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mimi bourke

July 25, 2025

5  out of  5
rating by mimi bourke
"Professionalism, thoughtfulness, and expedience summarizes the service that I consistently received from the Team of Ms. Tracy Murr at State Farm Insurance , Prescott Az. The agent, Ms.Melissa Gray is always kind, friendly and very knowledgeable. Ms. Gray takes initiative to tailor insurance plan and benefits that best suit my situation. This gained a lot of trust with me! I feel taken care of. Five stars for competency, service of and experience. Highly recommend! MDB"
We responded:
"Thank you very much for your great review, Mimi! We appreciate your kind words and most importantly your trust. Melissa is a great agent in our office. So happy she was able to take care of your insurance needs!"
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John Silva

July 22, 2025

5  out of  5
rating by John Silva
"I really appreciate the way the Team at Murr State Farm’s handles all me needs big or small. I have recently added term life insurance , Shannon walked me through the process and everything went as described, thanks Team. I will recommend you to friends. Regards JS"
We responded:
"Thank you, John, for your great review. We are so glad that Shannon was also able to take care of your life insurance needs for you. That's, hands down, one of the most important policies we do for our clients. "
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Stephanie Chavez

July 22, 2025

5  out of  5
rating by Stephanie Chavez
"Every time I call, they’re able to answer my questions quickly and very friendly to work with."
We responded:
"Thank you for the five stars, Stephanie! We appreciate you and your business! "
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chad nelson

July 18, 2025

5  out of  5
rating by chad nelson
"We love this group! We have worked with Susie (as has our family) for years and recently with Brooke. They are all wonderful, so helpful, make it as easy as they possibly can to deal with anything that comes up. Can't recommend this branch more!! Thank you for the help over all the years!"
We responded:
"Thank you for the great review, Chad! We've done business with you for a long time and really appreciate you and your business. We look forward to taking care of you for years to come! "
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Dan Jannone

July 17, 2025

5  out of  5
rating by Dan Jannone
"They took care of the changes and additional insurance that I needed quickly and followed up with me the next day to make sure all was good. Appreciate the follow up!"
We responded:
"Thank you for the great review, Dan! We appreciate your business and look forward to doing business with you in the future!"
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Gary Kevorkian

July 16, 2025

5  out of  5
rating by Gary Kevorkian
"Great service and immediately accessible. Much thanks to Brook and Tracy!"
We responded:
"Thank you, Gary, for your wonderful review! We appreciate your business!"
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Arnold Urias

July 11, 2025

5  out of  5
rating by Arnold Urias
"As a mortgage banker for nearly 30 years, I have dealt with my fair share of insurance providers. As a profession firefighter, I understand the risk insurance companies take. Brooke and Kristen with Tracy's office have always been Prompt, knowledgeable, courteous and empathetic when it comes to fulfilling my home and automobile insurance needs. The premiums are competitive but their service is un matched."
We responded:
"Thank you for the amazing review, Arnold! We are thrilled to hear that Brooke and Kristen was able to provide you with excellent service and great rates! We appreciate your business. "
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Suzie Fields

July 11, 2025

5  out of  5
rating by Suzie Fields
"Every time I have a question or issue regardig our polocies, the staff is so kind and helpful. It is so refreshing to have a call answered every time by the local office and not a call center."
We responded:
"Thank you for the five star review, Suzie! We appreciate you and your business! "
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Carrie S.

July 9, 2025

5  out of  5
rating by Carrie S.
"Just switched home and auto insurance here. Great customer service. Lower rates. Brooke was amazing through the whole easy process. Never felt “salesy”. Love that I now have an in town agent! Definitely get quotes from these guys!"
We responded:
"Thank you for the 5 star review, Carrie! We are happy to hear that Brooke provided you with a great service experience AND saved you some money! "
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Julie Stansel

July 8, 2025

5  out of  5
rating by Julie Stansel
"Working with Brook at this office was an absolute pleasure! I'd spoken with numerous agencies that complicated the process, but speaking to Brook, I knew I had to look no further! She was so helpful, efficient and made the process of getting my Auto and Renters insurance quick and simple!"
We responded:
"Thank you for your kind words, Julie! We are thrilled that you had a great experience with Brooke. It's our pleasure working with you!"
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Jason Howard

June 30, 2025

5  out of  5
rating by Jason Howard
"Very helpful and easy to work with!"
We responded:
"We appreciate the 5 stars, Jason! Thank you for trusting our team. We appreciate you and your business!"
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Chuck Gibson

June 27, 2025

5  out of  5
rating by Chuck Gibson
"Always have had a great experience with are local State Farm Office. Shelly was extremely helpful in getting our payment for towing services. Thanks"
We responded:
"Thank you for your 5 star review Chuck! Shelly is fabulous at providing a great customer service experience. We appreciate you and your business! "