
State Farm® Insurance Agent Tracy Murr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
william Payton
June 14, 2025
"Very pleased with the way we were treated at the office very helpful and professional. our old agent recommended the Muir offices and I am glade he did our agent was great"
Rose Marie Boyd
June 13, 2025
"Julie was very helpful in switching us from homeowners insurance to renters insurance. It was a pleasure doing business with her."
Shannon Richardson
June 13, 2025
"We have used Tracy Murr State Farm Insurance since 2020, and have had nothing but top notch service! We typically correspond with Brooke Logan, I can’t say enough good things about Brooke; she’s always on top of things, is extremely knowledgeable, and is always responsive to questions, or needs. It’s rare these days to find customer service oriented businesses, who are professional, knowledgeable, and appreciate their clients, but Tracy Murr State Farm Insurance agency checks all those boxes!"
Mark Ridgway
June 12, 2025
"Great people who answered all my questions. Pleasure dealing with."
"Thank you for taking the time to leave us a 5 star review, Mark. We appreciate you and your business!"
Dwight Howard
June 11, 2025
"My previous insurance company decided not to renew my fire insurance with only 45 days' notice. I contacted Susie Burnside at Tracey Murr's office for a quote. Susie was very knowledgeable and took care of everything I needed to get my new policy issued with 20 days to spare. It was nice working someone who followed through. Thanks to Susie for taking the stress out of the situation."
"Thank you for the amazing review, Dwight. We appreciate you giving our agency the opportunity to serve you. Susie is pretty awesome for sure! Enjoy your day!"
Sarah Starr
June 11, 2025
"Brooke has been so helpful over the past few years! She is kind, understanding, and very thorough. She’s explained everything well and given us the opportunity to choose which policies are best for us. Highly recommend this office!"
"Thank you so much for the 5 star review, Sarah! We are thrilled to hear you had a positive experience with Brooke! Enjoy your day!"
Marcus
June 10, 2025
"Brooke Logan provided knowledgeable answers to my many insurance questions. I had unique and detailed questions that have to do with home, land and auto coverage. My questions even had to do with FEMA coverage of flood zones, fire zone information, umbrella policies and more. Brooke proved to assist me in a friendly yet professional and competent manner that answered all of my insurance questions in perfect detail. I highly recommend Tracy Muir's office and Brooke Logan for your insurance needs. Sincerely, Marcus S."
Nik B
June 10, 2025
"We have been nothing but delighted with Tracy and her staff since joining them a few years ago. Our previous State Farm agent was excellent and we feared we’d never find anyone is good when she retired. We shouldn’t have worried. Tracy and everyone in her office is top notch. Highly recommend!"
Brad James
April 22, 2025
"I've been very pleased with Tracy Murr's office and staff since we were switched over from a previous agent. Her staff has been very responsive and easy to work with. Today, however, after meeting Kristen in person and having her so patiently and meticulously go over our policies with us, we couldn't be happier. They are a top notch!"
"Thank you, Brad, for your 5* review. We appreciate your business and taking time to leave us a review. Kristen is a pretty awesome team member! "
Brittany C
October 1, 2024
"Absolutely the best State Farm agents in town! Very dependable. Everyone is so helpful and kind. They found me a great new rate for my car and life insurance!!"
"Thank you, Brittany! We appreciate your business and you taking time out of your busy day to give us this 5 star review. Thank you for letting us take care of your insurance needs!"
gregory fluke
October 1, 2024
"Amazing customer service! They are always so nice and willing to help"
"Hi Greg! Thank you for your 5 stars today!! We appreciate you taking time out of your day to give us a review! "
Cheri Hull
September 28, 2024
"poor customer service"
"Thank you, Cheri, for the opportunity to have a candid conversation with you about your auto claim experience. It's frustrating enough to have a claim and when it didn't go as expected, I know that can be aggravating. We are always looking for ways to improve our customer service and this provided us with another opportunity to evaluate our office steps in assisting our clients. On the positive side, it was nice to see that our claims department issued their estimate and a payment 3 days after the loss was reported by you. If you'd like to visit some more about this, please let me know. "
Marc's BK
July 19, 2024
"Such amazing service from the group of professionals here. When you are in need of good insurance or a bond for becoming a Notary Public, they're completely there for you. Great work guys!!!"
"Hi Marc! Thank you for the great review. We appreciate you taking time out of your day to share your experience with us. We are happy to assist you anytime! "
Lawrence Kennedy
June 8, 2024
"Kyle was outstanding, both knowledgeable and professional with a calming demeanor. I got written quotes on homeowners and auto the same day. I highly recommend this agent and the Murr Agency."
"Thank you, Larry, for sharing your experience with Kyle in our office. We think he is pretty awesome as well! We appreciate your business!"
A J
May 30, 2024
"Thank you for help with everything and making my life so much easier! Shannon has been wonderful."
"Hi A J! Thank you for sharing your experience with our office. We think Shannon is pretty wonderful too! "
Brian (brandi)
April 16, 2024
"I’ve had a lot of insurance agents in my town and I’ve stuck with Tracy for years now. That says a lot about her cause I’m hard to please lol. Tracy and her staff have always been available when I needed them and right there when I was on. The side of the road. Ty so much for being my agent Tracy your the best Brandi and Brian"
"Hi Brian - thank you for taking time out of your busy schedule to give us a 5 Star review. We appreciate you! "
Cindy Mazet
February 7, 2024
"Called left message for homeowners. Never got a call back!"
"Hi Cindy, I'm sorry this was your experience with our office. We've searched our phone records and are not able to locate your call. I'd like more information from you regarding this if you'd be willing to call our office. Also, we'd love to give you a quote for your home insurance. This is what we do best! Thank you! "
Jeff
August 5, 2023
"Great agency, Amazing staff , Been with them since 2007, always the best customer service."
"Thank you, Jeff! We appreciate you as a client!"
Robert “Bobby” Cox
April 15, 2023
"Everyone is awesome there."
"Hi Bobby! Thank you for sharing your experience with our office. We appreciate you! "
Elias Aguilar
April 12, 2023
"I've been a customer here for years, have multiple vehicles insured through this office, and their customer service and support have always been top-tier."
Patty Helvig
November 29, 2022
"My parents has been with State Farm and the Tracy Murr office for years. When my father passed away I had to take over all of my mothers finances. This office has helped me for the past 6 years navigate the best way to help my mother. If there were ever any questions, I could call the office and I was always greeted with friendly helpful people who gave me good advice or directed me to whatever I needed to solve. They really do care and want to do a good job. It was my first experience dealing with an insurance company who actually knew who you were and cared about helping. This office is amazing and I’m very appreciative of their help throughout the years."
Richard Balko
July 3, 2022
"This location is very convenient. The agents are always available that your personal agent is not available at the time. This location is also very close to my residence"
M Fougere
June 19, 2022
"Terrible experience"
"Hello, I've searched our office client system and I'm not finding your name as a client or even a prospect. Perhaps you are insured with another agents office? I would like the opportunity to visit with you over the phone on what your experience was. Please call me at your convenience to discuss this. My office number is 928-445-8500. We take customer service very seriously in my office and I'd like to know more about this situation. Thank you."
Jaret Sullivan
March 28, 2022
"I called the Tracy Murr State Farm office looking to make a change in our insurance. Brooke took my call and was fantastic. Very helpful and had everything setup quickly over the phone. She handled everything she said she would in the coming days, too. If you're looking for a good local office in the Prescott area, give them a call!"
"Hi Jaret! Thank you for the awesome review! Brooke is absolutely a great agent in our office. We appreciate your business and thank you for taking time out of your day to let us know how we did!"
Steven Taylor
February 14, 2022
"Great place for insurance great service"